Shipping Policy

At Remaya, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy below.

Shipping Destinations

We currently ship to:

  • All areas within the State of Kuwait.
  • GCC countries (subject to shipping service availability).

Delivery Time

Within Kuwait

  • Orders are processed within 24 hours after confirmation.
  • Delivery is typically completed within 24 hours for most areas in Kuwait.

GCC Countries

  • Delivery usually takes 3–7 business days, depending on the destination country and shipping carrier.

Please note that delivery times may be extended during public holidays, peak seasons, or due to circumstances beyond our control.

Shipping Fees

Shipping charges are calculated and displayed during checkout before you complete your purchase. Shipping fees may vary depending on the delivery location.

Order Processing

  • Orders are processed during our regular business hours.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you will receive an update with the available delivery or tracking information.

Customer Responsibility

To ensure successful delivery, please make sure that the following information is accurate:

  • Full Name
  • Mobile Number
  • Complete Delivery Address
  • Area, Block, Street, Building, Apartment (if applicable)

Remaya is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delivery Delays

Occasionally, deliveries may be delayed due to:

  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Courier service delays
  • Other circumstances beyond our control

If a significant delay occurs, we will do our best to keep you informed.

Failed Delivery or Refused Orders

If the customer cannot be reached or refuses to receive the order without a valid reason, Remaya reserves the right to cancel the order and may refuse future orders when appropriate.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

WhatsApp: +965 60901809