Return & Exchange Policy

At Remaya, we are committed to providing the best shopping experience. If you are not completely satisfied with your purchase, you may benefit from our Return & Exchange Policy outlined below.

Exchange Policy

• Products may be exchanged within 14 days from the date of delivery.

• To be eligible for an exchange, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories included.

  • Be accompanied by the original invoice or order number.

• Customers are responsible for exchange shipping costs unless the exchange is due to an error on our part.

Return Policy

• Products may be returned within 14 days from the date of delivery.

• Refunds will be processed only after the returned product has been received, inspected, and approved.

• Refunds will be issued using the original payment method whenever possible.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Products that have been used or show signs of wear.

• Products damaged due to misuse or improper handling.

• Products returned without their original packaging or accessories.

• Products purchased during promotional sales or special offers, unless they have a manufacturing defect.

Manufacturing Defects

If you receive a product with a manufacturing defect or an incorrect item, please contact us within 48 hours of receiving your order and provide clear photos of the issue. We will resolve the matter promptly at no additional cost to you.

Contact Us

For any inquiries or requests regarding returns or exchanges, please contact us via:

WhatsApp: +965 60901809